Terms of Service

1. The service

made. Cowork is a web application that gives your organisation's people an AI assistant for their Microsoft 365: it finds, summarises and drafts across the mail, calendar and files each person connects, and prepares changes that the person confirms before they are made. We provide it as a hosted service, run on our service providers' infrastructure, and may improve or change its features over time. We'll tell you before removing a feature you rely on in a way that materially reduces the service.

2. Accounts and sign-in

People sign in with a code sent to their email address. You are responsible for who you add to your organisation, for keeping their email accounts secure, and for what is done under your organisation's account. Tell us promptly if you suspect unauthorised access.

3. Free trial

• Your first 14 days are free. We don't ask for payment details to start.
• A trial may have up to 10 people and 250 assistant requests a day for the organisation. We may adjust these limits for trials started after a change.
• A trial is for evaluating the service under the Acceptable Use Policy. One trial per organisation.
• Trials from business email domains start straight away. We review trials from personal email addresses before they start, and may decline one.

4. When a trial ends

At the end of the trial we ask for a card. If you don't add billing, your organisation is locked: people can sign in to the billing page, and owners and administrators can download the organisation's records (its settings, members and activity) while they are retained. We keep your data for 90 days after the trial ends, email you reminders, and then delete the workspace and its backups. Historical platform database backups may retain account records for up to a further 30 days, as the Privacy Policy explains. Adding billing within those 90 days restores access to everything as it was. You can ask us to delete your data sooner.

5. Fees, GST and billing

• The fee is A$199 a month including 10 users, plus A$5 a month for each additional user ("seat"), unless we agree other pricing with you in writing. A subscription covers at least 10 users. Fees exclude GST, which we add at the applicable rate and show on the tax invoice.
• Billing is monthly in advance, by card, through our payment provider Stripe. Your subscription renews each month until cancelled, with no minimum term.
• Adding seats during a month is charged pro rata for the rest of it. Removing seats takes effect from the next month.
• We may change the fees by giving you at least 30 days' notice by email. The change applies from your next billing month after the notice period. If you don't accept it, you may cancel before it applies.
• Bulk pricing is available on application and is set out in writing between us.
• Use of the AI assistant is included, subject to fair use: each day your organisation may make up to 25 assistant requests for each paid user, and at least 250 in all. The allowance renews at midnight Sydney time. If your organisation needs more, contact us and we'll work out an arrangement with you. During a trial, the trial's limits apply instead.

6. Failed payments

If a payment fails we'll email you and retry it. If it is still unpaid 7 days after the first failure, your organisation is locked as described in section 4, and the same 90-day retention applies from the date it was locked.

7. Cancelling

You can cancel at any time from the billing page. Cancellation takes effect at the end of the month you've paid for; we don't refund part months except where the law requires. After that your organisation is locked and the 90-day retention in section 4 applies. Owners and administrators can download read-only exports during that retention period; export anything you want to keep before deletion.

8. Your content and your Microsoft 365

You keep all rights in the information you put into the service, in the content of your Microsoft 365 that the service reads for you, and in what you create with it. You give us the rights we need to access, process and display that information to provide the service to you, and for no other purpose. You are responsible for having the right to connect the accounts you connect.

When a person connects their Microsoft 365 account, the service acts with that person's own delegated permissions, so it can reach only what they can already open. Your organisation's Microsoft 365 administrator decides whether the app may be used, and can withdraw that approval at any time. Your agreement with Microsoft continues to apply to your Microsoft 365 services.

We don't use your content to train AI models. The AI services we use to run the in-app assistant process your content only to provide the service to you; the Privacy Policy lists them.

9. Checking the assistant's work

The AI assistant prepares answers, summaries and drafts. It can make mistakes: it may misread a message or a file, misstate a date or a figure, or miss something that matters. Check anything you rely on.

Changes the assistant prepares, such as sending or replying to mail, creating or changing a meeting, or changing a file, are made only after the person confirms each one. That person and your organisation are responsible for what they confirm and send.

10. Our intellectual property

We (and our licensors) own the service, its software, design, templates, checklists and documentation. We grant you a non-exclusive, non-transferable right to use the service for your organisation's own work during your subscription, subject to these terms and the Acceptable Use Policy.

11. Suspension and termination

We may suspend or end your access if you materially breach these terms or the Acceptable Use Policy, if we must do so by law, or to protect the service or other customers from serious harm. Where practical we'll tell you first and give you a chance to fix the problem. You may end this agreement by cancelling. Sections 8 to 13 survive termination.

12. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

Where the law allows us to limit our liability for failing to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to the paragraphs above:

• we provide the service as it is, and don't guarantee that it will be uninterrupted or error free, or that drafts will be accurate or complete;
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or opportunity; and
• our total liability under or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

13. General

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction. We may update these terms by giving you at least 30 days' notice by email for a change of substance. If you don't accept a change, you may cancel before it takes effect. Notices to us go through https://madecowork.com/contact; notices to you go to your organisation owner's email address.